Returns & Refund
Return Policy
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If you're not 100% satisfied with the items you received, and we accept returns within 30-day of receipt for most items in new condition.
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If you feel there is a manufacturing error, return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly, we will remake them for you at no additional charge.
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Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
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After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
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Most returns are processed within 5 business days after we receive your package. Once your refund has been issued, you will receive a confirmation email.
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Returned items must have no visible signs of wear or use.
Return and Refund
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Contact us : cs@efeoptical.com and inform us that you want to make a return or refund.
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In contacting email nicely mention :
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Your order number or the order screenshot.
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The reason that you want to return.(Your reasons or suggestions are very valuable for us to improve our products and services continuously.）
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Our customer service will reply in 24 hours via email (cs@efeoptical.com) by informing you EFE's local warehouse address and consignee information.
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You need to send the products to EFE's warehouse and share the tracking number with us.
（The reason for return isn't a result of an EFE's error the original shipping fee and return shipping fees is non-refundable).
We will refund in 24 hours when we received the tracking number.
Return Address
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
