Returns

Returns & Exchanges

• We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition .
• Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
• After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
• Drop off your package at the local post office.
• Most returns are processed within 5 business days after we receive your package. Once your refund has been issued, you will receive a confirmation email.

 Return Conditions

• If you made a mistake during the order, or you just don’t like the glasses, you can return them for 50% refund (excluding shipping) to the credit or debit card or PayPal account. 
• Unused accessories can be returned for a 100% refund (excluding shipping).
• We will replace broken frames at no charge during this 30-day warranty period.
• Replacement nose pads and nose pad screws for rimless frames are offered for the lifetime of the glasses.  We do not provide replacement screws for frames other than rimless frames.
• Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
• Items with non-returnable marks and free gifts cannot be returned.
• We do not accept returned items that have been sent back without proper returns requests.
• Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-EFE products .
• Note: The original shipping fee and Shipping Guarantee are non-refundable.
• If you feel there has been a manufacturing error, please contact us for a return label and return authorization to return the glasses for inspection within the 30-day warranty period.
• If our inspection shows the glasses were made incorrectly, we will remake them for you at no charge.
• If our inspection shows the glasses were made correctly, standard return options will be applicable for glasses within warranty and out of warranty.
• This warranty does not cover normal wear and tear to the frames, lenses, or coatings.

Return Address

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.